Applicable Jurisdictions: These Terms describe the Service and the rights and responsibilities that apply to its use. Applicable local consumer and data-protection laws remain in force, and where local law grants broader rights, those rights are preserved.
By accessing or using the Anbar platform ("Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service. These Terms apply to all users including workspace administrators, agents, and viewers.
Anbar is a multi-tenant SaaS platform for customer engagement providing a unified inbox, AI agent automation, knowledge base, analytics, and third-party channel integrations. Features may be added, modified, or discontinued with reasonable notice.
You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must be at least 18 years old or have parental consent to use the Service.
The Service is offered on a subscription basis. Plans start at $39/month: Essential $39/month, Starter $79/month, Pro $159/month, and Business is available by contacting sales. All new accounts begin with a 7-day free trial with no payment required. After the trial, continued use requires a paid subscription. AI-handled conversations are charged at $0.10 per conversation and billed monthly in arrears. Fees are billed in advance for the subscription period plus usage-based AI charges billed monthly in arrears.
See the Refund Policy for cancellation and refund terms.
You agree not to:
Anbar reserves the right to suspend or terminate accounts in violation of this policy without refund.
Anbar processes personal data as a data processor on your behalf and as a data controller for platform-level data. See the Privacy Policy, which forms part of these Terms. You are responsible for obtaining necessary end-user consent.
All rights in the Service — software, design, trademarks, documentation — remain the exclusive property of Ahmad Anbar. You are granted a limited, non-exclusive, non-transferable license to use the Service during an active subscription. Your data remains your property.
Anbar targets 99.9% monthly uptime for paid plans. Scheduled maintenance is communicated at least 24 hours in advance. Anbar is not liable for outages caused by third-party providers or force majeure.
To the maximum extent permitted by law, Ahmad Anbar's total liability shall not exceed fees paid in the three months preceding the claim. In no event shall Anbar be liable for indirect, incidental, special, consequential, or punitive damages.
These Terms are governed by the laws of the Republic of Turkey. Disputes shall first be submitted to good-faith negotiation. If unresolved within 30 days, they shall be referred to binding arbitration under ISTAC rules in Istanbul.
Anbar may modify these Terms at any time. Material changes will be communicated by email or in-app notice at least 14 days before the effective date. Continued use constitutes acceptance.